New technology initiative on Stockholm’s largest hotel!

By on March 19, 2018

With a world that is constantly changing and where technology slowly but surely takes over you get to keep up with and here has Stockholm’s largest hotel, Clarion Hotel Sign, taken the baton stick. New technology solutions like guest chat, self-check-in and, most recently, hotel key directly in the guest’s mobile phone make 2018 an exciting year for hotel guests.

Already in December, Clarion Hotel Sign guests were able to check in and check out on their own via the hotel’s self-service station right in the lobby. With a few simple steps, register and get your key directly in hand. In combination with the Nordic Choice Hotels app, where booking, payment and guest chat is offered, it has never been easier to stay at the hotel.

New to 2018 is that all hotel guests who use the app also have the opportunity to open the hotel room using their phone via a so-called “mobile key”. The new chat feature also makes it easier than ever to answer questions, order room service or request an extra towel.

Clarion Hotel Sign’s CEO Jessica Norgren is positive about the new technology:

– Now, guests can choose to take a quicker way to the room, using the Nordic Choice Hotels app and self-check-in! My tip to all members is to download the app and book the room directly in it. There you can also pay on the way to the hotel and then either check in on the mobile phone, at one of our lovely colleagues at the Welcome Office or via the self-check-in. If you have not taken anything out of the minibar or other costs in the room, the guest can easily check out via the app on the way from the hotel. The receipt will the guest receive directly on the mail. The app also includes our guest chat. Through this, the guests reach us directly, and can get help and answer their questions without having to call us, says Jessica Norgren, CEO of Clarion Hotel Sign.

The layout is recognized from airports that long preceded with good example in the use of self-service technology in various forms. In the hotel world, it does not mean that service and hospitality are compromised, Viktoria Andersson, Operations Manager at Clarion Hotel Sign, explains.

– This does not mean that personal service will disappear. On the contrary, this initiative will enable our Welcome Office agents to provide even more passionate service to our hotel and conference guests – every day. This by taking a step away from the traditional reception desk and meeting our guests faster as they enter the lobby. It should be easy to stay in a hotel and this technology takes comfort to a whole new level!

Helena Olofsson, Travel | Stockholm